Privacy policy.
We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you. This Policy explains how we do this and tells you about your privacy rights and how the law protects you.
Introduction
This privacy notice applies to this website and other interactions (e.g, when you create an account with the Website, purchase or sign up for our product or service, sign up to our newsletter, signup to updates, open a support ticket, when you contact us by email or phone or contact us via social media ) you may have with us. If you do not agree with the terms, do not access or Websites or any other aspect of this website.
If you have any questions about privacy practices, please contact the us using the support/contact us form on the Website. You can use the contact link on your online site or email [email protected] to get the contact information of the Website instructors and administrator(s).
What Data Do We Collect About you
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect and process your personal data in a different ways:
Communication Data
that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
Customer Data
that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
User Data
that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This may include product, content, files, courses, quizzes, surveys or any other content you upload to or create on the Website.
Technical Data
that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
Marketing Data
that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
Other Information Collected
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this :
Cookie Policy
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment such as Stripe and Paypal and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as European Commision EU VAT database.
Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources as set out below. When a Third Party Service is enabled, we are authorized to connect and access Other Information made available to us in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services. Third party integrations may include
Zapier.com MailChimp.com Google.com Facebook.com Segment.io
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
How we use your Personal Data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Where we need to perform the contract between us.Where we need to process data in accordance with Customer's instructions.Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact us form on the Website or using the privacy settings in your profile.
Purpose and Legitimate Basis for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Communication Data : We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data: We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data:We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data: We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data: We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Marketing communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations(PECR), we may send you marketing communications from us if you made a purchase or asked for information from us about our goods or services or you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by emailing us via the contact us form at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc
Disclosures of your Personal Data
We may have to share your personal data with the parties set out below:
Online Course platform provider xperiencify.com who will be data processor of your data. We have entered into a data processing addendum with Xperiencify to process your data. Other companies in our group who provide IT and system administration services and undertake leadership reporting. Service providers who provide cloud infrastructure, video hosting, live video platforms, email provider, IT and system administration services.
- Amazon- Sendgrid- FileStack- Vimeo- Zoom- etc
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. Government bodies that require us to report processing activities. require reporting of processing activities in certain circumstances. Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
Our Online course platform Zenler provider based in the UK is our data processor and we have entered into data processing agreement for the processor to protect your personal data. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. Where we use providers based in the United States (for example Amazon, Sendgrid) we may transfer data to them where we have signed data processing addendums for the provider to provide protection of data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.Request correction of your personal data.Request erasure of your personal data.Object to processing of your personal data.Request restriction of processing your personal data.Request transfer of your personal data.Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please reach us via the contact us form on the Website.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third Party Links
We may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see
Cookie Policy
Age Limitations
By providing us with your data, you warrant to us that you are over 13 years of age.
How to contact us
You can contact Tyler Hayden at any time if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights.
You may contact us via the support/contact us form on the Website.
Data protection Authority
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us by email on [email protected] first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us via the support/contact us form OR update your profile in your account.
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What if my business has several locations?
If you have multiple locations, you will need one account per location. If so, get in touch with us, and we'll give you a pricing per location.
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Does NexLevel integrate with other platforms?
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Will my subscription automatically renew?
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Is working on NexLevel easy?
Absolutely! NexLevel can be active in less than an hour. We will direct you to the instructional videos that will show you exactly how to receive your leads as soon as you enter the member's area. You don't need a tech team! However, if you'd prefer to have this all done for you, we do have one accessible.
What if my business has several locations?
If you have multiple locations, you will need one account per location. If so, get in touch with us, and we'll give you a pricing per location.
What kind of assistance do you offer?
You can continue communicate with us easily after first setup! Jump on Zoom calls, live chat, or just email conversations with the team. We promise that you have never experienced customer service like this!
If the answer to your question is not on this page, please contact our experts.
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Does NexLevel integrate with other platforms?
Yes. The NexLevel dashboard integrates with almost every platform. Many business owners integrate NexLevel with their existing CRMs so they can see their sales cycle more accurately. The majority eventually replace their entire CRMs and use only NexLevel to manage their entire business, usually at a cost of one-third.
Will my subscription automatically renew?
Yes, a monthly renewal of your subscription is automatic. You are always free to cancel.
Is working on NexLevel easy?
Absolutely! NexLevel can be active in less than an hour. We will direct you to the instructional videos that will show you exactly how to receive your leads as soon as you enter the member's area. You don't need a tech team! However, if you'd prefer to have this all done for you, we do have one accessible.
What if my business has several locations?
If you have multiple locations, you will need one account per location. If so, get in touch with us, and we'll give you a pricing per location.
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You can continue communicate with us easily after first setup! Jump on Zoom calls, live chat, or just email conversations with the team. We promise that you have never experienced customer service like this!
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Fun Team Building Games That Don't Feel Forced or Awkward
Fun Team Building Games That Don't Feel Forced or Awkward
By Tyler Hayden CSP, HoF — Hall of Fame Motivational Speaker & Team Building Expert
Let's start with an honest confession: most team building activities feel awkward because theyshouldfeel awkward.
Not because team building itself is awkward. But because someone picked the wrong activity, for the wrong group, at the wrong time — and then wondered why the room didn't light up.
The problem isn't team building. It's the selection process. And after 30 years of designing and delivering team experiences for audiences from 8 to 8,000, I can tell you exactly where it goes wrong — and how to fix it.
Why Activities Feel Forced: The GRABBBS Checklist
Before you pick a single activity, you need to understand where your group actually is.
I use a framework from the bookIslands of Healingcalled theGRABBBS Modality Checklist. It stands for:
G— Goals
R— Readiness
A— Affect (how people are feeling emotionally)
B— Behavior (how the group is acting)
B— Body (physical readiness and energy)
S— Stage (where the group is in its development)
Every single letter matters. But in my experience,Goals is where it almost always breaks down.
If the activity isn't connected to something the team actually cares about — if it doesn't relate to the work they do, the challenges they're facing, or the direction they're heading — it will feel pointless. And pointless activities feel awkward by definition.
When people can see thewhybehind what you're asking them to do, they lean in. When they can't, they mentally check out and start counting ceiling tiles.
Start with goals. Always.
The Difference BetweenFeelingFun andBeingFun
There's a distinction worth making here, and most facilitators never make it.
An activity thatfeelsfun might get a good laugh. People smile, maybe groan at the right moments, and move on with their day. But an activity thatisfun — genuinely, deeply fun — aligns with who your people actually are and how they prefer to engage.
That's whereMIQ — Multiple Intelligence Quotient— comes in.
If your team skews toward mathematical-logical thinkers, give them activities with structure, metrics, and clear outcomes. If they're kinesthetic learners, build in movement and doing. If they're interpersonal, prioritize connection and conversation. If they're naturalistic, give them categories, patterns, and process.
The second ingredient isuniqueness. There's something neurologically significant about doing something you've never done before — it triggers dopamine responses that a familiar, repeated activity simply can't produce. Doing something new and different makes it feel special, even if the activity itself is simple.
The formula:MIQ alignment + novelty = genuinely fun.
The Activity I Run More Than Any Other: Coffee Talk
My go-to activity — the one I've run in hundreds of keynotes and team events — is something I callCoffee Talk.
The premise is simple: two people, one open-ended question or statement, five minutes to respond together. That's it.
What makes it work is that it'smultimodal— it hits almost every learning preference at once:
Intrapersonal learnerslove it because it's just two people. No big group. No spotlight. Just a private conversation.
Kinesthetic learnerslike it because it's fast-paced and pithy — no sitting through long explanations.
Mathematical-logical learnersappreciate it because the questions are crafted to measure something — preferences, tendencies, choices.
Naturalistic learnersengage because it creates a process for getting to know someone — categories, patterns, real insight.
Interpersonal learnersthrive in it because connection is literally the point.
Five minutes. Zero setup. Works in person, on Zoom, or in a hallway between sessions.
I've written three books based on this concept —Coffee Talk,Coffee Talk 2, andCoffee Talk: Business Edition— all available on Amazon, each packed with questions designed to spark real conversation without ever feeling forced.
The Activity That Looks Great on Paper (But Can Backfire Badly)
Here's a cautionary tale:I Like You Because.
The concept is beautiful. Everyone in the circle takes a turn in the center. The group goes around and finishes the sentence:"I like you because..."The person in the center just listens and says thank you.
On paper? Wholesome, powerful, heartwarming.
In reality? It can go sideways fast.
Here's why: it's aclosure activity. It's designed for a group that has already done significant relationship-building work together — not a team that just met, not a group with unresolved tension, and absolutely not a group full of intrapersonal learners who donotwant to be center stage receiving compliments from colleagues.
The facilitators who pick this activity too early in a group's development are the ones who end up with silence, awkward half-smiles, and a room that's suddenlyveryinterested in their phones.
Go back to GRABBBS. What's the Stage of this group? What's their Affect? How are they Behaving right now? The activity might be perfect — just not today, not with this group, not at this moment.
This is exactly why I builtRubber Chicken AI— to give managers and facilitators access to 30 years of experience and a rigorous diagnostic framework so they can identify therightactivity for therightgroup at therighttime, without having to guess.
Readiness Isn't Found — It's Built
Here's something a lot of managers get wrong: they walk into a room expecting people to be ready to play.
Readiness isn't found.It's built.
Think of it as an energy transfer. You start small — one low-stakes ask, one easy win, one moment of shared laughter or connection. The group does it. Trust increases, just slightly. You go again. A little bigger this time. Another win. More trust.
You're not demanding engagement. You're constructing it, layer by layer, through a progression of successively more challenging asks. Each small win gives the group permission to take the next step.
By the time you get to the main event, the room isn't just willing to play — they're ready for it. Because you built them there.
Let's Talk About Laughter — Honestly
Laughter is wonderful. It releases tension, builds connection, and makes people feel good. I love it in a room.
But here's the truth:laughter is not team building. It's one tool of team building, in certain situations.
Think about the Apollo 13 mission. A group of engineers and astronauts facing a life-or-death problem — working through the night, sharing resources, solving the impossible together. That brought people together in a profound way. Nobody was laughing. They wereconnectedthrough urgency, trust, shared stakes, and collective problem-solving.
That's team building.
So is a difficult conversation that clears the air. A strategic planning retreat where everyone argues passionately and lands on the right answer together. A new SOP built collectively by the people who actually have to use it. A challenging initiative task in a corporate retreat where nobody's sure it's going to work.
Team building is about success, productivity, connectedness, trust, and accomplishment.Sometimes that looks like laughter. Sometimes it looks like sweat. The goal isn't fun for fun's sake — the goal is a stronger, more connected, more capable team. Design for that, and the fun follows naturally.
For the Manager with Zero Facilitation Experience
You've been asked to run something at the next staff meeting. You've never done this before. Here's your three-step process:
Step 1: Know your room.Before you pick anything, understand how your team prefers to learn. Are they analytical? Kinesthetic? Do they like to talk or do they like to do? Pick an activity that aligns with that — not one you personally think sounds fun.
Step 2: Dry run it.No team wins a championship without practice. Run the activity with your friends, your family, your trusted co-workers first. Learn the instructions cold. Anticipate the questions. Find the rough edges. When you stand in front of your team, you should be able to deliver it with complete confidence — because you've already done it three times.
Step 3: End at the high note.Not when the clock says to. Not when the rules say it's over. End it when the energy is highest. When people are still laughing, still engaged, still leaning in. Leave them wanting more.
And remember:you're after the process, not just the product.The goal isn't to finish the activity — it's to create the experience of working together well.
The Adventure Wave: How to Structure a Full Session
If you're running more than a single activity — a half-day retreat, a full team session, or a structured event — here's the architecture I use for every single one:the Adventure Wave.
Picture a wave. There's a gradual rise, a crest, and a descent back to shore.
The Rise — Briefing:This is your opening. Set the context. Establish behavioral expectations. Do small, progressive activities that build energy incrementally and create early wins. You're not jumping straight to the deep end — you're building trust, orienting the group, and warming up the room.
The Crest — The Activity:This is the main event. A significant team experience — an initiative task, a social responsibility project (building bikes for kids, cleaning up a park), an escape room, an axe throwing session, a sport, a challenge. Whatever it is, it should be framed around real, relevant aspects of the team's work. Unique, purposeful, and designed to produce the behaviors you actually want to see.
The Descent — Debrief:This is where the learning happens, and it's the piece most facilitators skip or rush. The debrief asks three things:What did we do? How did it make us feel? How do we apply this back at work?
Tie it directly back to the learning objectives you established at the start. That connection — between what happened in the activity and what happens Monday morning — is what turns a fun afternoon into lasting behavior change.
Briefing. Activity. Debrief. That's the wave.
What Great Team Building Feels Like
I've had two moments over the years that remind me exactly why I do this work.
The first is when someone looks up at the end of a session and says:"That was an hour and a half? Where did the time go?"
That'sflow state— the place Mihaly Csikszentmihalyi described where challenge and skill come into perfect alignment and people lose themselves completely in what they're doing. When a team hits that together, you've done something genuinely special.
The second moment is the note I occasionally get from someone who was terrified going in. The introvert who almost didn't come. The skeptic who sat in the back with their arms crossed. And they write:"I felt included. I felt seen. I didn't feel pushed. This was nothing like what I expected."
Those are the moments that matter most. Not the laughs — the reach.
"My Team Doesn't Do Team Building"
Let me address this one directly, because I hear it all the time.
Every team does team building. Not every manager knows how to design activities that fit their team.
If your people are serious, analytical, data-driven — great. Pick serious, analytical, data-driven activities. Build leaderboards around workflow processes. Create measurable alignment exercises with real metrics at the end. Use structured problem-solving frameworks that feel like work, because theyarework — just done together.
In Team Building School, we deliberately call our resourcestools— not games. Because tools move the needle. Tools produce measurable outcomes. Tools respect the intelligence of the people in the room.
The reason team building feels cringy isn't because your team is too serious for it. It's because someone chose a game when they should have chosen a tool — and they chose it without running it through GRABBBS first.
Know the goals. Check the readiness. Match the activity. Run it with confidence. End at the high note.
That's how you make team building feel less like an obligation and more like the best part of the week.
Your Action Plan
✅ Run every activity idea throughGRABBBSbefore committing
✅ Match activities to your team'sMIQ learning preferences
✅ TryCoffee Talkat your next meeting — five minutes, pairs, one question
✅Dry runany new activity before you deliver it to your team
✅ Use theAdventure Wavestructure: briefing → activity → debrief
✅End at the high note— not when the clock says stop
✅ Call themtools, not games, if your team bristles at the word "team building"
Fun is the delivery. Better teams and energy on Monday is the point.
For ready-to-use team tools designed around real learning outcomes, exploreTeam Building SchoolandRubber Chicken AI.
And if you want the full Coffee Talk experience — questions designed to spark genuine conversation without a single awkward moment — grab a copy onAmazon.
Tyler Hayden CSP, HoF is Canada's Hall of Fame Motivational Speaker, author of 25+ books, and founder of Team Building School and Rubber Chicken AI. He has spent 30 years helping organizations build teams people actually want to be part of.
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